This section provides additional stories that 911 telecommunicators may find interesting.
Dispatcher Stories
Article: Closing the Book as a Dispatcher
News Broadcast: 911 Disptacher Saves Own Son
Article: 911 Dispatcher Honored for Helping Deliver Baby Over the Phone
News Broadcast: 911 Dispatcher Helps Couple Deliver Baby
Video: Austin, TX 911 – A Call to Action – An inside glimpse of how this 911 dispatch organization operates.
Video: Florida Dispatcher of the Year – The Sheriff’s Association in this state takes time to honor an exemplary 911 telecommunicator.
London, England – Large Apartment Building Fire – Grenfell Tower apartment building fire in the UK from 2017
Article: Panicked 999 Call Audio Released As Part Of Grenfell Tower Inquiry
Senators Introduce Legislation to Upgrade the 911 System
Article: Senators Aim To Boost Federal Investment in NG911 Technology
Article: Klobuchar-Nelson Bill Contains a Hidden Gem for the 911 Industry
Why Uber Can Locate, But 911 Can’t
News Broadcast: 911 Can’t Always Find You, But Uber Can
Article: Why 911 May Not Find You, But Uber Can
Hackers and the 911 Call Center
Article: Hackers Have Taken Down Dozens of 911 Centers. Why is it so Hard to stop them?
Triage Nurses and 911
Article: Can Triage Nurses Help Prevent 911 Overload? – Triage Nurses Sit Alongside 911 Dispatchers.
911 and HIPPA
Article: Emergency Medical Dispatches and HIPAA: Are You HIPAA Compliant?
Article: 911 Dispatcher Fired for Privacy Violation
APCO Study on 911 Operator Turnover Rates
Article: 911 centers see 19% turn-over rate, APCO says – APCO study in 2009 found a 19% turnover rate which was a 3% rise from 5 years prior. Will this trend continue?
Article: ‘Burnout’ Fuels Nationwide Shortage of 911 Dispatchers
Direct Access to 911
Article: Phones to Provide Direct Access to 911
Stats and Data
Article: Government Data on 911