This section provides additional stories that 911 telecommunicators may find interesting.
Article: Closing the Book as a Dispatcher
News Broadcast: 911 Disptacher Saves Own Son
News Broadcast: 911 Dispatcher Helps Couple Deliver Baby
Video: Austin, TX 911 – A Call to Action – An inside glimpse of how this 911 dispatch organization operates.
Video: Florida Dispatcher of the Year – The Sheriff’s Association in this state takes time to honor an exemplary 911 telecommunicator.
London, England – Large Apartment Building Fire – Grenfell Tower apartment building fire in the UK from 2017
Senators Introduce Legislation to Upgrade the 911 System
Why Uber Can Locate, But 911 Can’t
News Broadcast: 911 Can’t Always Find You, But Uber Can
Hackers and the 911 Call Center
Triage Nurses and 911
Article: Can Triage Nurses Help Prevent 911 Overload? – Triage Nurses Sit Alongside 911 Dispatchers.
911 and HIPPA
APCO Study on 911 Operator Turnover Rates
Article: 911 centers see 19% turn-over rate, APCO says – APCO study in 2009 found a 19% turnover rate which was a 3% rise from 5 years prior. Will this trend continue?
Direct Access to 911
Stats and Data
Article: Government Data on 911